Have I told you the story about my vintage mattress spring?
I had stopped by one of my favorite antiques malls, determined to find a vintage mattress spring. When there wasn't one there, the store owner Sam, whom I've gotten to know over the years, volunteered to get me one from her friend's shop just across the way. The only problem was that her friend's shop was closed. But, we could see some mattress springs in the fenced in outdoor patio space of her shop. Sam told me she was sure she could get one for me and proceeded to climb up a ladder and over the fence. I was so impressed. Now that is what I call going "above and beyond" in customer service! (And yes, of course she delivered my payment to her friend. :)
